Privacy Policy

1. Introduction

Welcome to Endee Labs Pvt Ltd ("Endee", "Company", "we", "our", "us"). We operate a high-performance vector database platform and related services. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our vector database services, API, or interact with our platform.

2. Information We Collect

2.1 Account Information

When you create an account or request a demo for our vector database services, we collect:

• Name, email address, and phone number
• Company name, job title, and business information
• Billing and payment information
• Authentication credentials and API keys

2.2 Usage Data

When you use our vector database platform, we automatically collect:

• API requests, queries, and database operations
• Performance metrics including QPS, latency, and recall rates
• System logs, error logs, and debugging information
• IP addresses, browser types, and device information
• Usage patterns and feature utilization statistics

2.3 Vector Data and Embeddings

We process and store vector embeddings and associated metadata that you upload to our database. While we do not access the semantic content of your vectors, we maintain technical metadata necessary for database operations, indexing, and performance optimization.

3. How We Use Your Information

3.1 Service Provision

• Operate, maintain, and improve our vector database platform
• Process vector queries and similarity searches
• Provide technical support and customer service
• Monitor performance metrics and optimize query execution
• Manage your account and billing

3.2 Platform Enhancement

• Analyze usage patterns to improve database performance
• Develop new features and capabilities
• Conduct research on vector search algorithms
• Optimize indexing and caching mechanisms

3.3 Security and Compliance

• Detect and prevent fraud, abuse, and security threats
• Ensure compliance with our Terms of Use
• Protect the integrity and availability of our services
• Comply with legal obligations and regulatory requirements

4. Data Storage and Processing

4.1 Data Location

Your vector data is stored in secure data centers. The specific location may depend on your service plan and configuration. We implement appropriate safeguards for international data transfers in compliance with applicable data protection laws.

4.2 Data Isolation

Each customer's vector database operates in isolated environments with strict access controls. Your data is segregated from other customers and protected by industry-standard security measures including encryption at rest and in transit.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information or vector data. We may share information only in the following circumstances:

5.1 Service Providers

We engage third-party service providers for infrastructure hosting, payment processing, and analytics. These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for data in transit using TLS 1.3
• AES-256 encryption for data at rest
• Multi-factor authentication and API key management
• Regular security audits and penetration testing
• Access controls and principle of least privilege
• Continuous monitoring for security threats
• Data backup and disaster recovery procedures

While we implement industry-leading security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your API keys and credentials.

7. Data Retention

We retain your information as follows:

• Vector Data: Retained for the duration of your active subscription and for 30 days after termination, unless you request earlier deletion
• Account Information: Retained for the duration of your account and up to 7 years for billing and tax purposes
• Usage Logs: Retained for up to 90 days for performance monitoring and debugging
• Backup Data: Retained in encrypted backups for up to 30 days

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your vector data in a machine-readable format
• Objection: Object to processing of your data for specific purposes
• Restriction: Request restriction of data processing
• Withdrawal: Withdraw consent for data processing where applicable
• Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such processing is necessary for entering into or performing a contract, is authorized by law, or is based on your explicit consent. You may request human intervention, express your point of view, and contest any such decision.

To exercise these rights, contact us at contact@endee.io. We will respond within 30 days of receiving your request.

8.1 Automated Decision-Making and Profiling

Endee Labs does not use your personal data to make decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you. Our vector database platform processes vector embeddings for similarity search and retrieval purposes only, and does not perform automated profiling of individuals. Where any limited automated processing is used (for example, fraud detection or abuse prevention to safeguard our services), you have the right to obtain human intervention, express your point of view, and contest the decision by contacting us at contact@endee.io.

9. API and Integration Privacy

When you integrate our vector database API into your applications, you are responsible for:

• Ensuring you have appropriate rights to upload vector embeddings to our platform
• Complying with applicable privacy laws regarding data you process through our API
• Implementing appropriate security measures in your applications
• Providing necessary privacy notices to your end users

10. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication and session management
• Performance monitoring and analytics
• Preferences and settings storage
• Security and fraud prevention

You can configure your browser to reject cookies, but this may limit functionality of our platform.

11. International Data Transfers

If you access our services from outside India, your data may be transferred to and processed in India or other countries. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adherence to applicable data protection frameworks.

12. Children's Privacy

Our vector database platform is designed for business and enterprise use and is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be notified via email or through our platform. The "Last updated" date at the top indicates the latest revision. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: